Terms
&Conditions

COMPANY DETAILS

Alphamoment.com is the official website for Alphamoment. Alphamoment is part of Wisdom Marathon Lda. from the André Costa S.A. group and its website is operated under the laws of Portugal. Wisdom Marathon Lda. is registered under the following address:

Wisdom Marathon Lda.
Largo Capitão Pinheiro Torres de Meireles, 61
4150-619 Porto
Portugal

CONTENT

Unless otherwise stated, all content displayed on Alphamoment.com is copyright of Alphamoment.

Redistribution or reproduction of part or all of the content in any form is prohibited, with the exception of:

Dowloading or printing for personal use only;
Quoting or copying content to individual third parties for personal use, as long as you indicate this site as its source and provide a link to the original page.
Distribution or commercial use of any content is forbidden, without written permission. If you would like to use content for commercial purposes contact Alphamoment at info@alphamoment.com.

ORDERS

Alphamoment official online store is coming soon.

All orders are subject to prior acceptance and stock availability. To place an order, you must first register an account on Alphamoment.com. This one-time process will allow you to manage your personal information and make it simpler to place and manage orders. After logging in to your account, simply choose your favourite items on the website, add them to you cart and proceed to checkout. Once your order is received, a notification email will be sent confirming your order. We reserve the right not to deliver the order in the unlikely event that stock levels were incorrect at the time of order: in this case we will contact you immediately so you can change your order or cancel it accordingly.

PAYMENT METHODS

We accept the following payment methods: Paypal and Credit/Debit Cards.

All payments are processed through Paypal, ensuring the most secure and practical way for your payment. After proceeding to checkout you will be redirected to Paypal, where you will be prompt to choose to process payment either through your Paypal account or using credit/debit cards: more information can be found at www.paypal.com.

PRICES

All prices are stated in € EURO: the final price is fixed and will be charged in EUR €. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company when your account is debited. Please note that rate used by your bank or credit card company may not be the exact rate as stated at time of purchase. Alphamoment reserves the right to change prices on its products without prior notice.

SHIPPING AND DELIVERY

An additional shipping cost will be added to your order. At the moment we ship to Portugal through Chronopost.

Shipping Costs are as follows:

Please note that the above conversion rate will be automatically updated to the current conversion rate at the time your order is placed. Shipping rates are not inclusive of import fees that could be charged when the package reaches your destination country.

HOW TO TRACK YOUR ORDER

To track your order simply check Chronopost website and insert the tracking number provided in the shipping confirmation email. If we are unable to deliver the ordered goods you have the right to cancel the order. If the payment has been made in advance, your money will be refunded within 30 days. In the event of late deliveries a new delivery date will be offered.

EXTRA DUTIES AND CHARGES

Alphamoment has no control over additional charges or import duties once the package reaches the destination country. In the event that an order is held at customs, any taxes or additional charges required to clear the package must be paid by the customer. Please contact your local customs office for more information.

DELIVERY TIMES

We operate Monday to Friday and not on local/public holidays. Delivery times may be a little longer during sales or local/public holidays. Estimated delivery times are:

— Portugal, 1–3 working days;

DELIVERY STATUS

All orders are shipped from our facilities in Porto – Portugal within 2 business days (subject to card clearance). Once your package is shipped we will send you an email with instructions on how to track and collect it. For all orders, the shipping confirmation will include carrier and tracking number information.

SHIPPING AND COLLECTING

Your order will be delivered to the address you have stated as your delivery address. If you wish us to ship your package to an alternative address please state that information in the Paypal commentary box at the time of purchase or send us an email. If you wish to send products to more than one address, please place one order for each address. You will be charged for shipping on each order. With the tracking number information provided with each order, you will be able to track your package at all times. Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes.

SHIPPING AND COLLECTING PACKAGES IN PORTUGAL

Orders within Portugal will be shipped with Chronopost. Track your package at Chronopost website using the tracking number provided. Depending on the size of the package you will receive it in your mailbox or you will be asked to pick it up at your local post office. In this case you will be required a signature when delivering the goods.

UNCOLLECTED ITEMS

Shipping costs will not be refunded for uncollected items. Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded by Alphamoment.

FORCE MAJEURE

We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.

RETURNS AND EXCHANGES

RETURNS

You have the right to return your purchased items within 14 days after received them. Items must be returned unworn and in their original condition, including any price tags, hangtags or other original material and, if possible, in their original packaging. All return shipping costs are to be paid by the customer. When making a return, please be sure to clearly mark your return shipment as “returned goods” on any customs or postal forms and also on the outside of the package. Please note that until reception, you are responsible for the items: please be sure to provide us a tracking number upon dispatch so we can trace the package. A returns form will be enclosed with all your orders to make possible for you to return products. Please ensure that you fill in and enclose the returns form when returning a shirt to us. If you have not received one, or if you lost the one we sent you please contact us.

EXCHANGES

Should you wish to exchange your item please contact us immediately at info@alphamoment.com so we can check availability and reserve your item in advance. The exchange item must be available at alphamoment.com and will be dispatched upon receival and verification that the original item is in compliance with the abovementioned conditions for returns.

Returns and Exchanges should be sent to the following address:

Wisdom Marathon Lda.
ATT: Alphamoment
Largo Capitão Pinheiro Torres de Meireles, 56/61
4150-619 Porto
Portugal